Fulfillment Services

We perform all the FULFILLMENT services so that your company can reach further, get stronger.

If your business is based on Direct Marketing you came to the right place.

We have been working with Direct Marketing and Mail Order companies for over 20 years.

If your business is ecommerce you have also come to the right place.

Fulfillment services at a glance

Reception and opening of mail

Making part of fulfillment, we collect and receive all mail from our customers, open, sort and handle all the valuables.

Data entry

We register all requests – whether they come to us by post, telephone or electronically. We handle everything with the required speed and care.

Payment processing

We process payments received according to the needs of each client.

Personalised document printing

From printing to personalisation, from enveloping to sending out promotions, we have the necessary equipment and the appropriate expertise to get our clients’ messages to their customers in the most effective, quickest and most economical way.

Fulfillment is undoubtedly a very important process for Direct Marketing and sending personalized mailings is essential in this form of business.

Warehousing and stock management

We ensure that our customers’ products are stored under the most perfect conditions.

We control incoming quantities and permanently monitor stocks.

At the request of our customers, we can carry out quality control of incoming products, check expiry dates or pre-prepare products for dispatch.

Order picking process

Fulfillment is also prepare all the packaging material and pack all our customers’ products according to their type, weight, format and destination.

We increasingly choose recyclable and environmentally friendly materials.

Each time more the clients demand eco products for there orders

Packets fulfillment, fulfilment

Dispatching orders

We ship all prepared orders to the four corners of the world with the desired speed, the necessary care and complying with all necessary rules so that all orders arrive at their final destinations.

We work with different carriers according to the needs of our customers.

But we can also use ours clients transporters.

Receiving and processing returns

We handle returns according to the origin and condition of each one, controlling the quality of each returned product for eventual re-instatement in stock.

Customer service

We respond to all letters received with queries or complaints.

We can provide telephone support for end customer support in several languages.

We deal with complaints or queries by email or chat.

We monitor our shipping partners to ensure that deliveries are made on time and without delays.

Get to know our other services

If you need any service not listed just ask us, we will be happy to find a solution for you and tailored to your needs.

We do everything so that the word impossible is not part of our vocabulary.



We can collect mail at our P.O. Boxes, which we make available to customers, or we arrange to collect mail “at home” from customers.

We handle all data collected by our clients in their forms and in accordance with all the rules imposed by the GDPR.

It can be data for the orders, contests, samples coming by post or by e-mail or just directly from e web page

Personalised documents range from transport documents to lettershops both for tracking orders and for sending mailings or direct mail.

Yes, of course. Whether it is supplied by the client or by us it is always possible to use customised packaging.

Yes, of course.

We can work with the transporters with whom you already have a contract, however, we also have contracts with some transporters for customers who want the full fulfillment service or integrated logistics.

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