We are asked what’s about to change in logistics.
More important than what’s about to change in logistics is what is already changing.
Logistics is constantly changing and adapting to today’s changes.
We live in a constant digital revolution, what yesterday was the key to business, today is no longer.
As we already talked about in digital marketing trends, artificial intelligence (AI) will be increasingly present online, but also offline. Automated processes through AI and machine learning will be increasingly common in large supply chains.
People don’t just want a product, they want a shopping experience. Therefore, the logistics professional must analyze the order cycle, identifying possible friction points so that they can be eliminated.
We have been witnessing a convergence between physical and online stores – we call it omnichannel.
This integration allows the customer to have a shopping experience suited to their needs.
In logistics, this represents another giant step: warehouses must adapt so that order processing, stock management and transport do not fail.
We can also talk about deliveries to lockers in addition to the collection points that already exist for some carriers and, why not, deliveries through less conventional means or direct collection in the physical shop..
Nowadays it is possible to make a purchase online and later collect it at a delivery point or ask for it to be left in a locker, all so that, once again, the customer has a personalised shopping experience.
Carriers have already started to change their fleets to electric fleets adhering to the sustainability theme.
It will not be long before deliveries are made by drones, and unmanned vehicles.